Privacy policy

Privacy Policy

Last updated: 17 September 2026

Pickit Parties operates this store and website, including its related information, content, features, tools, products and services, to provide customers with an online shopping service.

Pickit Parties is operated by Sophie Noble, a sole trader trading as Pickit Parties. For the purposes of UK data-protection law, Sophie Noble is the data controller.

Our online store is powered by Shopify, which enables us to provide our website and shopping services.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit www.pickitparties.co.uk, create an account, place an order, contact us or otherwise use our services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use or sharing of personal information, this Privacy Policy will apply.

Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous information that cannot reasonably be used to identify you.

Depending on how you interact with Pickit Parties, we may collect:

  • Contact information, including your name, billing address, delivery address, telephone number and email address.

  • Payment and transaction information, including the payment method used, payment confirmation, transaction details and products purchased. Payments are processed securely by Shopify and its payment providers. Pickit Parties does not normally receive or store your complete payment-card details.

  • Account information, including your username, password, preferences and account settings.

  • Order information, including products viewed, placed in your basket or purchased, and details of returns, refunds, exchanges or cancellations.

  • Personalisation information, such as a name or message supplied for a personalised product.

  • Communications, including information you provide when contacting us about an order, return, product or customer-service enquiry.

  • Marketing preferences, including whether you have agreed to receive promotional emails.

  • Device information, including information about your device, browser, network connection, IP address and other online identifiers.

  • Usage information, including how and when you interact with or navigate our website.

  • Cookie information, as explained in the Cookies section below.

Please avoid providing personal information about a child unless it is necessary for a personalised order. We will only use that information to prepare and fulfil the order and deal with related enquiries.

How we collect personal information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing emails, contact us or otherwise provide information.

  • Automatically when you visit or use our website, including through cookies and similar technologies.

  • From Shopify and other service providers that help us operate the website, process payments, prevent fraud and deliver orders.

  • From advertising, analytics or social-media partners where those services are enabled and the collection is permitted by law.

How we use personal information

We may use personal information to:

  • Process payments and fulfil, deliver and manage orders.

  • Process cancellations, returns and refunds.

  • Create and manage customer accounts.

  • Provide customer service and respond to enquiries.

  • Send important messages about an order or account.

  • Remember customer preferences and basket contents.

  • Detect and prevent fraud, misuse and security incidents.

  • Maintain business, tax and accounting records.

  • Improve our website, products and customer experience.

  • Understand how customers use our website.

  • Send marketing emails where permission has been provided or another lawful basis permits us to do so.

  • Support online advertising where relevant features are enabled, appropriate consent has been obtained and the activity is permitted by law.

  • Comply with legal and regulatory requirements.

  • Establish, exercise or defend legal claims.

Our lawful bases

Under UK data-protection law, we rely on the following lawful bases:

  • Contract: where information is needed to process and fulfil an order, arrange delivery, manage a return or provide requested customer support.

  • Legal obligation: where information must be retained or used to comply with tax, accounting, consumer-protection or other legal requirements.

  • Legitimate interests: where necessary to operate and improve Pickit Parties, prevent fraud, keep the website secure and understand how customers use the website, provided those interests do not override your rights.

  • Consent: for optional marketing communications, non-essential cookies and certain advertising activities. You may withdraw your consent at any time.

Marketing

We may send marketing and promotional emails where you have agreed to receive them or where another lawful basis permits us to do so.

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or by contacting hello@pickitparties.co.uk.

Unsubscribing from marketing will not prevent us from sending essential messages about an order, return, refund or customer account.

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, keep the shopping basket working, understand website use and, where permitted, support advertising.

Some cookies are essential for the website and checkout to work. Other cookies, including certain analytics and advertising cookies, will only be used where permitted by law.

You can review or change your choices through the Cookie Preferences link on our website. You can also control cookies through your browser settings, although disabling essential cookies may prevent parts of the website from working correctly.

How we share personal information

We may share personal information with trusted organisations that help us operate Pickit Parties, including:

  • Shopify, which hosts and powers our online store.

  • Payment providers that securely process payments.

  • Delivery companies and fulfilment providers.

  • Website, email, analytics, advertising and IT service providers.

  • Customer-support and fraud-prevention providers.

  • Professional advisers such as accountants, insurers or legal advisers.

  • Government bodies, regulators or law-enforcement authorities where required by law.

  • A purchaser or adviser involved in a genuine sale, transfer or reorganisation of the business, subject to appropriate confidentiality and data-protection requirements.

We only provide the information reasonably necessary for these organisations to perform their services or meet applicable legal requirements.

We may also share information where you ask or authorise us to do so, such as when you provide delivery information so that an order can be sent to another person.

Our relationship with Shopify

Our website and online store are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the store so that it can provide and improve its services. Information submitted through the store may be transmitted to Shopify and its service providers, including providers located outside the United Kingdom.

Shopify may offer enhanced shopping, security, analytics or advertising features that use information about customer interactions across Shopify-powered stores. Where these features are enabled, Shopify may be responsible for certain processing activities.

More information about how Shopify uses personal information is available in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also access Shopify’s Privacy Portal at:

https://privacy.shopify.com/en

International transfers

Some service providers, including Shopify, may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we use or rely upon safeguards recognised under UK data-protection law. These may include UK adequacy regulations, the UK International Data Transfer Agreement, an approved UK addendum to standard contractual clauses or another legally recognised safeguard.

Third-party websites

Our website may contain links to websites, social-media services or other online platforms operated by third parties.

If you follow a link to a website that we do not operate, its own privacy policy and terms will apply. Pickit Parties is not responsible for the privacy, security or content of third-party websites.

Information posted publicly or semi-publicly on social-media services may be visible to other users.

Children’s information

Our website is intended to be used by adults. We do not knowingly allow children to create customer accounts or place orders.

An adult placing an order may provide limited information about a child where it is necessary to personalise a product. We will only use that information to prepare and fulfil the order, provide related customer support and meet applicable legal obligations.

If you believe a child has provided personal information without appropriate permission, please contact us at hello@pickitparties.co.uk so that we can investigate and, where appropriate, delete it.

Security

We take reasonable organisational and technical steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no online service or transmission method can be guaranteed to be completely secure. Please do not send complete payment-card details or other sensitive information by ordinary email.

If you create a customer account, you are responsible for keeping your password and login details secure.

How long we retain personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records will generally be retained for up to six years, or for any longer period required by tax, accounting, legal or dispute-resolution requirements.

Customer-account information is normally retained while the account remains active and for a reasonable period afterwards.

Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer needed.

Personalisation information is retained only for as long as reasonably necessary to fulfil the order and deal with related enquiries, unless a longer period is legally required.

We may retain information for longer where necessary to resolve a dispute, prevent fraud, enforce an agreement or comply with a legal obligation.

Your rights

Subject to applicable conditions and legal exemptions, you may have the right to:

  • Ask for a copy of the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete personal information.

  • Ask us to restrict how personal information is used.

  • Object to certain uses of personal information.

  • Object to direct marketing at any time.

  • Receive certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Complain about how your personal information has been used.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, email hello@pickitparties.co.uk. We may need to ask for information to confirm your identity before completing a request.

We will not treat you unfairly because you have exercised a data-protection right.

Rights relating specifically to information processed by Shopify can also be exercised through Shopify’s Privacy Portal:

https://privacy.shopify.com/en

Complaints

Please contact us first if you have concerns about how your personal information has been used. We will do our best to investigate and resolve the matter.

If we are unable to resolve your concern, you have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk
Telephone: 0303 123 1113

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations.

The latest version will be published on this page with an updated “Last updated” date. Where required by law, we will provide additional notice of significant changes.

Contact us

If you have questions about this Privacy Policy, want to exercise your data-protection rights or have concerns about how your information is used, please contact:

Sophie Noble
Sole trader trading as Pickit Parties
Marlins
Back Lane
Chalfont St Giles
Buckinghamshire
HP8 4PF
United Kingdom

Email: hello@pickitparties.co.uk
Telephone: 07725 834677

For the purposes of UK data-protection law, Sophie Noble, trading as Pickit Parties, is the data controller.