SHIPPING POLICY

Last updated: 17 September 2026

This Shipping Policy explains how Pickit Parties processes and delivers orders.

Delivery destinations

The delivery destinations currently available are shown at checkout.

If your address is not accepted during checkout, we do not currently offer delivery to that destination. Please contact us before ordering if you are unsure.

Delivery charges

Available delivery options and their charges are displayed at checkout before you complete payment.

Where a free-delivery promotion applies, the qualifying order value and any exclusions will be displayed on the website or at checkout.

Processing and delivery times

We aim to prepare and dispatch orders as promptly as possible.

Any delivery timeframe shown at checkout or in your order confirmation is an estimate unless we have expressly agreed a guaranteed delivery date.

Unless a different timeframe has been agreed with you, goods will be delivered within 30 days of the order being accepted.

During busy periods, public holidays or severe weather, processing and delivery may take longer. We recommend ordering well in advance of your party or event.

Personalised products

Personalised or made-to-order products may take longer to prepare. Any additional processing information will be shown on the relevant product page or communicated to you before the order is accepted.

Please check all personalisation information carefully before submitting your order.

Delivery address

You are responsible for providing a complete and accurate delivery address.

If you notice an error, contact hello@pickitparties.co.uk as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned because the address supplied was incomplete or incorrect, we may ask you to pay the reasonable cost of redelivery. This does not apply where the error was ours.

Delays

Occasionally, delivery may be delayed by circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you where reasonably possible. If delivery by an agreed essential date becomes impossible, you may have the right to cancel and receive a refund.

Missing parcels

If your order has not arrived within the estimated timeframe, please check:

• The delivery address on your confirmation.

• Any tracking information supplied.

• Whether the parcel has been left in an agreed safe place.

• Whether somebody else at the address accepted it.

If you still cannot locate the order, contact hello@pickitparties.co.uk with your order number so that we can investigate.

Damaged parcels or incorrect items

Please contact us as soon as reasonably possible if an order arrives damaged or contains an incorrect item.

Include your order number and photographs where possible. This helps us resolve the problem quickly but does not affect your statutory rights.

Responsibility for the goods

Responsibility for the goods remains with Pickit Parties until they are delivered into your physical possession or to a person you identified to receive them.

If you nominate a safe place or another person to accept the parcel, delivery to that place or person may count as completed delivery.

Returns

Shipping an order back to us is covered by our Returns and Refunds Policy:

https://www.pickitparties.co.uk/policies/refund-policy

Contact

Email: hello@pickitparties.co.uk
Telephone: 07725 834677

Pickit Parties is operated by Sophie Noble, a sole trader trading as Pickit Parties.